Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Cooler FAQs
What types of water coolers do you supply?
We supply both bottled water coolers and plumbed-in (POU) water coolers.
What is the difference between bottled and plumbed-in coolers?
Bottled water coolers use replaceable spring water bottles, while plumbed-in coolers connect directly to your mains water supply and filter the water on site.
Which cooler is best for my business?
Bottled coolers are ideal for smaller offices or locations without easy water access. Plumbed-in coolers are often best for larger workplaces with higher water usage.
Can I have a water cooler at home?
Yes. We supply water coolers for both residential and commercial customers.
Do you offer free trials?
Yes. Please contact us to discuss availability and suitable options for your premises.
How often should a water cooler be sanitised?
We recommend regular sanitisation to maintain hygiene and water quality. Our team can arrange scheduled sanitising and servicing visits.
Do you provide maintenance and servicing?
Yes. We provide ongoing maintenance, sanitising, and support for our coolers.
Do plumbed-in coolers need bottled water?
No. Plumbed-in coolers connect directly to your mains water supply.
Are plumbed-in coolers filtered?
Yes, they use filtration systems to improve water quality and taste.
Do plumbed-in coolers require servicing?
Yes, regular filter changes and sanitisation are recommended to ensure optimal performance.
Bottled Water FAQs
What bottle sizes do you supply?
We supply 19 litre and 11 litre bottled spring water.
How long does bottled water last?
Each bottle has a best before date clearly marked on the cap.
How should I store bottled water?
Bottles should be stored in a cool, dry place away from direct sunlight.
Do you collect empty bottles?
Yes, empty bottles are collected during deliveries and reused as part of our bottle return system.
Are deposits required?
Some equipment and bottles may require a refundable deposit. Please contact us for details.
Delivery FAQs
Where do you deliver?
We currently deliver across Northern Ireland and are expanding to deliver across Ireland.
Is there a minimum order?
Minimum order requirements may vary depending on your location and delivery schedule.
Can I change my delivery quantity?
Yes, we can adjust your delivery quantities as your requirements change.
What happens if I run out of water unexpectedly?
Please contact our team and we will do our best to arrange an additional delivery as quickly as possible.
Sustainability FAQs
Does Besceau recycle bottles?
Our reusable bottle system helps reduce waste by collecting, sanitising, and reusing bottles where possible.
Are plumbed-in coolers environmentally friendly?
Plumbed-in coolers can help reduce plastic waste by removing the need for bottled water deliveries.
How does Besceau help reduce single-use plastics?
We encourage the use of reusable bottles and cups alongside our cooler systems.
Policies and Procedures
Bottle Deposit Return Procedure
Cooler Return and Collection Policy
Credit Control Policy & Procedure
Customer Account Suspension Procedure
Customer Complaints Policy
Damaged Equipment Charging Procedure
Deposits and Assets Recovery Policy
GDPR and Privacy Policy
Pricing Review Procedure
Stillage Return Procedure
